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FAQ

CAN YOU DO A COMMISSION FOR ME?

 

·       Yes! All commissions can be created in partnership with you or your brand.

·       Send me an email or message on my social channels to discuss further.

·       Please look at my commissions page for more info.

 


HOW ARE YOU ECO-FRIENDLY?

·       1 tree is planted for every sale, in partnership with One Tree Planted.

·       With every Original artwork sold, 10% of the profit goes to charity.

·       Most originals are created by reusing materials for collaging, or mark making with objects that would otherwise be thrown away.

·       Limited-edition prints are produced onto 100% recycled and unbleached paper.

·       Each print design is produced in small quantities so to minimise resources, carbon footprint and waste.

·       Packaging is 100% recyclable/biodegradable including compostable protective sleeves.

·       Everything from creation to packaging is sourced from the UK.

 


WHO DO YOU DONATE TO?

·       I am a brand Partner for One Tree Planted who are a 501(c)(3) non-profit organization dedicated to global reforestation. 

·       For every artwork sold, 1 tree will be planted somewhere in the world. You can find more information HERE

·       With every Original artwork sale, 10% of the profits are given to a charity of choice.

·       So far we have donated to: WWF, Rainbow Noir, Help For Heroes, RSPCA, Friends of the Earth and One Tree Planted.

 

WHAT SIZES ARE THE LIMITED-EDITION PRINTS AVAILABLE IN?

·       The prints are available in A5, A4 & A3.

·       Most of my Originals are A3 – please check the description on the website.

·       If you would like something in a different size, please send me a message to arrange

 

WHAT IS THE PAPER YOU USE FOR THE PRINTS?

·       It is called ‘Elephant Natural’ – 350gsm (Heavy weight)

·       100% recycled and unbleached paper stock

·       Finish: Smooth to look at with a slight texture to the touch. A cross between natural white and newspaper, with a slight, darker fleck.

·       Due to the recycled and unbleached nature of this stock, shade and fleck can vary between batches.

 

CAN I BUY THE ARTWORK FRAMED?

·       Originals can be bought with a framed option at a small extra fee

·       Once payment is received, we then discuss which frame you would like 

·       My limited-edition prints do not come framed. If you would like one framed or mounted please send me a message.

 


WHAT IS YOUR PACKAGING MADE FROM?

ALL of my packaging is recyclable/biodegradable. 

·       Film Sleeves & Stickers: Made from Corn/Potato Starch

·       Twool: A version of Twine made from the wool of Whiteface Dartmoor Sheep. They are protected by farmers & the Twool is fully manufactured in the UK.

·       Hard-back mailers & A3 tube: Made from paper/cardboard

·       Branded Stickers: Made from 100% recycled paper, vegan printer inks

·       Thank you note: Made from recycled card

·       Kraft Tape: Made from renewable Kraft paper. Can be reused up to 7 times!

 

HOW DO I DISPOSE OF YOUR PACKAGING PROPERLY?

Below is an outline of how to recycle my packaging properly:

·       Corn Starch Film Sleeves & Stickers: Compost/Food waste bin

·       Twool String: Compost/Food waste bin

·       Hard-back mailers & A3 tube: Paper Recycling

·       Branded Stickers: Leave on the mailers & put in paper recycling

·       Thank you note (made from recycled paper): Paper recycling

·       Kraft Tape: Leave on any card/paper & put in paper recycling

 


WHERE DO YOU SHIP TO & WHAT SERVICE DO YOU USE?

·       I ship WORLDWIDE with Royal Mail.

·       UK: 2nd Class

·       Rest of the World: Track & Signed

 


HOW LONG DOES YOUR SHIPPING TAKE?

·       UK: 3-5 working days*

·       Rest of the World: 5-7 working days*

·       *Please note this is an average. If you need something sooner, please let me know.

 


HOW MUCH DO YOU CHARGE FOR P&P?

·       UK: £3.00

·       Rest of the World: £10.00


WHAT ARE THE DIFFERENT WAYS I CAN PAY?

·       Stripe Card

·       PayPal.

·       I accept bank transfer if buying directly on social.

DO YOU CHARGE TAX?

·       No – no hidden tax charges at checkout!


WHAT SHOULD I DO IF I COME ACROSS ANY ISSUES REGARDING MY ORDER?

·       For any issues or queries please contact me via email or direct message on social channels.

·       Email: alex_peterken@hotmail.co.uk